Privacy Policy abg918

1. Introduction and Scope

This Privacy Policy is issued by abg918 ("we", "our platform") which operates the website abg918.onl along with all related services. This policy describes how we collect, process, store and protect the personal information of users who access or use our online gambling platform.

By registering an account or continuing to use abg918 services, you confirm that you have read and understood this privacy policy. If you do not agree with any provision contained here, please stop using this platform.

abg918 operates under international licensing and complies with recognised data protection standards. This platform is open only to users aged 21 and above. We take responsibility for verifying users' age to comply with this requirement.

2. Information We Collect

For the purposes of account registration, transaction processing and regulatory compliance, abg918 collects the following categories of information:

Identity Information:

• Full name as stated on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number
• Date of birth (for age verification purposes — users must be aged 21 and above)
• Current residential address
• Active mobile phone number
• Valid email address

Financial Information:

• E-wallet account details (Touch 'n Go eWallet, DuitNow) for deposit and withdrawal purposes
• Online banking account information (FPX) used for transactions
• Crypto wallet details (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction history

Technical and Usage Data:

• IP address of the device used to log in
• Web browser type and version
• Game session data including time and type of activity
• Account access and activity logs
• Cookie data and similar technologies

3. Purpose of Data Use

The personal information we collect is used solely for the following purposes and will not be used for any other purpose without your prior consent:

• Identity and Age Verification — To ensure that users who register meet the minimum age requirement of 21 years and that their identity is valid, in compliance with our international licensing.
• Account Management — To create, maintain and secure user accounts including login, preference settings and activity history.
• Financial Transaction Processing — To process deposits (minimum RM20) and withdrawals (minimum RM50) using supported payment methods. Standard withdrawal processing time is between 30 minutes and 3 hours.
• Customer Support — To provide effective assistance via live chat and email 24/7 in Malay and English.
• Security and Fraud Prevention — To detect and prevent suspicious activity, fraud or unlawful use of accounts.
• Service Communications — To send account-related notifications, policy updates and relevant promotional information (subject to your communication preferences).
• Regulatory Compliance — To fulfil legal obligations under the international licensing we hold.

4. Information Sharing

abg918 treats user privacy as a priority. We do not share your personal information with third parties except in the following limited and necessary circumstances:

• Payment Processors — Required information is shared with payment service providers (Touch 'n Go eWallet, DuitNow, FPX, crypto platforms) solely to process transactions you initiate.
• Technology Providers — Technical partners who help operate our platform (servers, cybersecurity, gaming software) are subject to strict confidentiality agreements.
• Legal Requirements — When required by court order, directive from a regulatory body or applicable law.
• Security Protection — In situations where sharing data is necessary to prevent fraud, protect user safety or address a genuine security threat.

All third parties that receive user data are required to comply with data protection standards equal to or higher than those set out in this policy.

5. Data Storage and Security

abg918 implements strong technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction:

• SSL/TLS encryption for all data transfers between users and our servers
• AES-256 encryption for data stored in our databases
• Role-based access control — only authorised personnel may access sensitive data
• Continuous security monitoring and regular system audits
• Web application firewall and intrusion detection system
• Two-factor authentication for internal staff access to data management systems

Your personal data is kept for as long as your account is active or as long as it is needed for the purposes stated in this policy. When the data is no longer needed and there is no legal obligation to retain it, we will delete it or anonymise it in accordance with our internal procedures.

6. User Rights

As an abg918 user, you have the following rights regarding your personal information. All requests can be submitted through our support email:

• Right of Access — You may request a copy of the personal information we hold about you at any time.
• Right of Rectification — If any of your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
• Right of Erasure — You may request the deletion of your personal data, subject to our legal obligation to retain certain records for a specified period.
• Right to Restrict Processing — In certain circumstances, you may request that we limit how we process your data.
• Right to Object — You may object to the processing of your data for specific purposes such as marketing communications.
• Right to Data Portability — You may request the data you have provided to us in a machine-readable format.

To submit any of the above requests, contact our customer support team available 24/7 via live chat in your account or by email. We will process your request within a reasonable time.

7. Cookies and Tracking Technologies

abg918 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for the basic functions of the platform, including login session authentication and security. These cookies cannot be disabled.
• Performance Cookies — Help us understand how users interact with the platform through anonymous analytics data for the purpose of service improvement.
• Functional Cookies — Store your preferences such as language and display settings to make repeated use more convenient.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

8. Changes to This Policy

abg918 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new service features we introduce.

When significant changes occur, we will notify users via in-account notifications, email to the registered address, or through a prominent notice on the platform's main page. The effective date of the latest version will be stated at the top of this policy.

Continued use of the abg918 platform after the effective date of any change means you accept and agree to the latest version of that Privacy Policy. We encourage you to review this page from time to time.

9. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• 24/7 Live Chat — Available directly in your abg918 account, in Malay and English.
• Email — Send your enquiry to [email protected] and we will respond within a reasonable time.

For data-related requests such as access, correction or deletion, please include your account number and sufficient identification details so we can verify your identity before processing the request.